Built on Compassion, Guided by Values
For over 25 years, Serene Haven has been a trusted place where seniors are celebrated, not just cared for.
A Home, Not Just a Facility
Serene Haven was founded in 1998 by Dr. Eleanor Hayes, a geriatric physician who believed that ageing deserved dignity, beauty, and warmth. What started as a 12-bed home has grown to a 60-resident community — but the founding spirit remains unchanged.
Every programme, every room, every meal is designed with one question in mind: What would make our residents feel truly at home?
Our Core Values
Compassion
Every interaction guided by empathy and genuine care for the whole person.
Dignity
Preserving independence and self-worth at every stage of life.
Excellence
Continuously raising our standards of clinical care and daily living.
Partnership
Working alongside families as trusted collaborators in care decisions.
A Quarter-Century of Caring
1998 — Founded
Dr. Eleanor Hayes opens Serene Haven with 12 beds and a vision for compassionate senior care.
2005 — First CQC Outstanding
Serene Haven achieves its first Outstanding rating from the Care Quality Commission.
2010 — Memory Care Wing Opens
A dedicated, award-winning wing for residents living with dementia welcomes its first residents.
2018 — Gardens Expansion
The grounds expand to 3 acres with a therapeutic garden, greenhouse, and outdoor cinema.
2023 — Silver Standard Award
Recipient of the National Care Home Silver Standard Award for innovation in person-centred care.
The Faces Behind the Care
Dr. Margaret Cole
Medical Director
Geriatric Medicine
James Patterson
Head of Care
Dementia Specialist
Nurse Amara Osei
Lead Nurse
Palliative Care
Sophie Laurent
Activities Coordinator
Arts & Music Therapy
Come and See Serene Haven for Yourself
Words only tell part of the story. A visit lets you feel the warmth first-hand.
Arrange a Tour